2 line routing, 3 did / dtmf / dnis routing – FaxBack NET SatisFAXtion 8.7 (Including R3) - Manual User Manual
Page 52
2 – Server Administration
NET SatisFAXtion 8.7 Manual
52
2.5.1.2
Line Routing
Note that
line routing
is only possible using Brooktrout analog boards, Mainpine
and Class 1/Class 2 modems. It is not used with PRI/T1 or VoIP fax devices.
AudioCodes MediaPacks can emulate line routing with DID numbers per port.
See
Line routing is used when each physical phone line attached to your fax hard-
ware has a unique phone number. When a fax is received, it is immediately rout-
ed to the associated user or group. A user can only be assigned a single phone
line, but groups can be assigned multiples.
Since NET SatisFAXtion can’t automatically know which phone numbers belongs
to which ports, assigning phone lines can be tricky. The fax server will show
you the
names
of the fax ports, not the phone number of the line that’s plugged
in. These
names
come from the modem and so may not even be in the same or-
der as the physical jacks on the card. The easiest way to determine which phone
line corresponds to which port name is by sending in a fax: when the fax is re-
ceived, look in the Administration program Inbox and scroll over to the Port
column. That is the name of the port the fax was received on.
To line route, run the Administration program and log in. Go to the User Admin-
istration section using the
View User Administration
⇨
menu. Select the user or
group you wish to route to, right-click on it and select
Modify User
or
Modify
Group
. Change to the
Routing
tab. In the
Line
box, select the line(s) you wish
to route to this user or group. Click OK. Note that if the line is already assigned
to a different user or group it will not show up in the list.
2.5.1.3
DID / DTMF / DNIS Routing
The most flexible routing method is based on the dialed number. This is the ac-
tual number that the sender dialed, which gets relayed through the phone sys-
tem to the fax server. This means that each user and group in the system can
have its own individual phone number if you choose. Depending on the telepho-
ny technology used the called number has a variety of names. This manual calls
this number a Direct Inward Dial number (DID number). When using a T1/PRI
or VoIP provider, Dialed Number Identification System (DNIS) is often used.
T1, PRI and VoIP providers will usually deliver DNIS digits with no additional
configuration needed in NET SatisFAXtion. Analog devices on the other hand
must use DTMF relay which need configuration on both ends of the phone line,
on the PBX / telco side as well as the NET SatisFAXtion side. See the DTMF
heading below.
To DID route, run the Administration program and log in. Go to the User Ad-
ministration section using the
View User Administration
⇨
menu. Select the
user or group you wish to route to, right-click on it and select
Modify User
or
Modify Group
. Change to the
Routing
tab. In the
Identifier
box, enter the digit
string you wish to route to this user or group. In order to route, the Identifier
string must match
exactly
. If you are getting four digits from a PBX, enter those