beautypg.com

Autotech service, Automated order-status service, Problems with your order – Dell Precision M6300 (Late 2007) User Manual

Page 235

background image

Getting Help

235

[email protected]

[email protected]

[email protected] (Latin America and Caribbean countries only)

[email protected] (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

[email protected] (Asian/Pacific countries only)

[email protected] (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user:

anonymous

, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers about their portable and
desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects
that correspond to your questions. For the telephone number to call for your
region, see "Contacting Dell" on page 239.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your
order. For the telephone number to call for your region, see "Contacting Dell" on
page 239 Dell.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 239.

book.book Page 235 Wednesday, August 13, 2008 12:12 PM