Dell C3760dn Color Laser Printer - Manual (Page 382)

380 Troubleshooting Guide
Ghosting
2 Ensure the light path is not covered.
a Remove the drum cartridges, and keep them in the dark place. See
"Removing the Drum Cartridge."
b Check the light path, and then remove the shielding.
c Re-install the drum cartridges. See "Installing a Drum Cartridge."
d Launch the Tool Box, and click Chart Print on the Diagnosis tab.
e Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Go to action 3.
3 Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Locate the cause of the problem using the Ghost Configuration Chart.
a Launch the Tool Box, and click Chart Print on the Diagnosis tab.
b Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
Is the type of the problem identified?
Proceed to the action
corresponding to the
type of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact Dell.
2a Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
2b If you are using non-recommended print media, use the print media
recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 3.
Action Yes No