Dell C3760dn Color Laser Printer - Manual (Page 386)

384 Troubleshooting Guide
Auger mark
2 Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
3 Replace the fusing unit.
a Replace the fusing unit. See "Replacing the Fusing Unit."
b After you replace the fusing unit, click Chart Print on the Diagnosis
tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
4 Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click Chart Print on the Diagnosis tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Locate the cause of the problem using the Pitch Configuration Chart.
a Launch the Tool Box, and click Chart Print on the Diagnosis tab.
b Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger mark?
Go to action 2. Contact Dell.
2 Replace the drum cartridges. See "Replacing the Drum Cartridges."
Does this solve your problem? The task is complete. Contact Dell.
Action Yes No