Dell C3760dn Color Laser Printer - Manual (Page 378)

376 Troubleshooting Guide
The entire output is blank
3 Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 The toner cartridges may be low or need to be replaced. Confirm the
amount of toner left in each toner cartridge.
a Check the toner level in the Status tab in the Status Monitor.
b Replace the toner cartridges as necessary.
Does this solve your problem?
The task is complete. Go to action 2.
2 If you are using non-Dell brand toner cartridges, enable the Non-Dell
Toner option.
a Launch the Tool Box, and click Maintenance on the Printer
Maintenance tab.
b Ensure that the On check box under Non-Dell Toner is selected.
Does this solve your problem?
The task is complete. Go to action 3.
3 Disable the Toner Saver in the printer driver.
a On the Others tab, ensure that Off is selected in the Toner Saver
drop-down menu.
Does this solve your problem?
The task is complete. Go to action 4.
4 The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a On the General tab, change the Paper Type setting.
Does this solve your problem?
The task is complete. Go to action 5.
5 Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 6.
Action Yes No