HP 4000.6000.8000 Enterprise Virtual Arrays - Manual (Page 87)

5 Customer replaceable units
This chapter describes the procedures for replacing CRUs. Information about initial enclosure installation,
ESD protection, and common replacement procedures is also presented.
Customer self repair (CSR)
HP’s customer self-repair program offers you fast, easy service. It enables HP to deliver replacement
components directly to you so that you can replace them at your own convenience.
• The WEBES fault management and diagnostics tool has been designed to identify many of the
EVA4000/6000/8000 component failures that may qualify for customer self repair.
• Using WEBES, ISEE or other diagnostic tools, a support specialist will work with you to diagnose
and assess whether a replacement component is required to address a system problem. The
specialist will also determine whether you can perform the replacement.
• If you have a Same Business Day (SBD) entitlement (including 2–hour or 4–hour response), CSR
components can be delivered for replacement as geography and local part stocking permits.
• Replacement instructions are included in this user guide, in spare kits and at hp.com. If further
assistance is required, you can call the HP Technical Support Center and a technician will help
you over the phone.
• Make sure you return the failed component to HP using the instructions included with the
replacement part.
• CSR is available for most HP products currently under warranty. For more information on warranty
service go to: http://h18006.www1.hp.com/products/storageworks/warranty.html .
Table 29 identifies which EVA 4000/6000/8000 hardware components are customer replaceable.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully. Follow these tips any time you must replace a component.
CAUTION:
Removing a component significantly changes the air flow within the enclosure. All components must be
installed for the enclosure to cool properly. If a component fails, leave it in place in the enclosure until a
new component is available to install.
Verifying component failure
• Make sure you confer with HP technical support to verify that the hardware component has failed
and that you are authorized to replace it yourself.
• Additional hardware failures can complicate component replacement. Check HP StorageWorks
Command View EVA and/or the WEBES System Event Analyzer as follows to detect any
additional hardware problems:
• When you have confirmed that a component replacement is required, you may want to clear
the Real Time Monitoring view. This makes it easier to identify additional hardware problems
that may occur while waiting for the replacement part.
• Before installing the replacement part, check the Real Time Monitoring view for any new
hardware problems. If additional hardware problems have occurred, contact HP support
before replacing the component.
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