Solve receiving problems – HP LaserJet M4349 Multifunction Printer series User Manual
Page 231
NOTE:
If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in
Solve receiving problems
Incoming fax calls are not being answered by the fax (no fax detected).
Cause
Solution
The rings-to-answer setting might not be set correctly.
Check the rings-to-answer setting. See the fax guide for
information about changing the setting.
The telephone cord might not be connected properly, or the
telephone cord is not working.
Check the installation. Make sure you are using the telephone
cord that came with the device.
The telephone line might not be working.
Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
A voice-messaging service might be interfering with the ability
to answer calls.
Do one of the following:
●
Discontinue the messaging service.
●
Get a telephone line dedicated to fax calls.
●
Decrease the rings-to-answer setting for the fax to a
number less than the rings-to-answer for the voice mail.
See the fax guide for information about changing the
setting.
Faxes are transmitting or being received very slowly.
Cause
Solution
You might be sending or receiving a very complex fax, such as
one with many graphics.
Complex faxes take longer to be sent or received.
The receiving fax machine might have a slow modem speed.
The device fax only sends the fax at the fastest modem speed
the receiving fax machine can use.
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires a longer transmission time.
If you are receiving the fax, call and ask the sender to decrease
the resolution and resend the fax. If you are sending, decrease
the resolution or change the Page Content mode setting. See
the fax guide for information about changing the settings.
A poor telephone-line connection is forcing the device fax and
the sending or receiving fax machine to slow down the
transmission to adjust for errors.
Cancel and resend the fax. Have the telephone company
check the telephone line.
Faxes are not printing at the device.
Cause
Solution
There is no media in the input trays.
Load media. Any faxes received while the input trays are empty
are stored and will print after the trays have been refilled.
ENWW
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