Aquametrix SHARK-120/240 Controllers User Manual - Manual (Page 132)

S H A R K
MULTI-PARAMETER CONTROLLER & ANALYZER USER’S MANUAL
Return Policy & Warranty Plan
Return Policy & Warranty Plan Page 130
AQUAMETRIX, INC. RETURN POLICY
1. Contact Aquametrix for a “Return Material Authorization” (RMA) form & number. This RMA
number is required for all returns or they will not be accepted.
2. The RMA number must be written on the outside of the box for proper identification.
3. A copy of the RMA form along with a description of the problem, model & serial number
must be attached with the returning item(s).
4. All C.O.D. & freight collect shipments will be refused unless authorized by AquaMetrix.
5. Shipping documents must indicate "RETURNING FOR REPAIR ONLY, NO
COMMERCIAL VALUE".
12-MONTH AQUAMETRIX WARRANTY REPLACEMENT PLAN
AquaMetrix, Inc. will replace or repair any AquaMetrix SHARK controller that fails due to defects in
material or workmanship for a period of up to 12 months from the date of shipment from our facility.
A warranty claim will not be honored if defects are not reported within the warranty period, or if
AquaMetrix determines that defects or damages are due to normal wear, misapplication, lack of
maintenance, abuse, improper installation, alteration, or abnormal conditions. AquaMetrix’s
obligation under this warranty shall be limited to, at its option, replacement or repair of this product.
The product must be returned to AquaMetrix Inc, freight prepaid, for examination. The product must
be accompanied with an MSDS for all the process chemicals used, must be thoroughly cleaned and
any process chemicals removed before it will be accepted for replacement or repair. AquaMetrix
liability shall not exceed the cost of the product. Under no circumstances will AquaMetrix be liable
for any incidental or consequential damages, whether to person or property. AquaMetrix will not be
liable for any other loss, damage or expense of any kind, including loss of profits, resulting from the
installation, use, or inability to use this product.