Controlled Products Systems Group STRONGARMPARK DC 10 - Manual (Page 63)

www.hysecurity.com Troubleshooting D0536 Rev. B 5-7
Table 3: Troubleshooting Codes
Alert/Fault/Error
Display
Type Buzzer Possible Cause Suggested Corrective Action
MASTER-SLAVE COM ERROR 4 3 chirps/s
once per
minute The Smart DC Controller detects a
communication error between master and
slave in a dual gate installation. Several
possible causes:
• Master/Slave communication cable has
not been installed correctly.
• Master/Slave not configured properly
through the Installer Menu.
• Operator not properly earth grounded.
• Master/Slave communication cable
installed in same conduit as high-
voltage AC power.
• One operator does not have power
applied to it.
• One operator may have a different
software version.
1. Correct communication cable.
2. Verify that each operator is config-
ured properly through the Installer
Menu. One operator must be set as
Master and the other as Slave using
the Installer Menu.
3. Install ground rod per NEC/NFPA
standard.
4. Install separate conduit for commu-
nication cables.
5. Ensure AC power is present at both
operators and all power switches
are ON.
6. Check software version in operators
by pressing RESET. Make sure both
operators are running the same
software version.
No display ERROR 5 3 chirps/s
once per
minute The display provides no indication of this
error, but it can appear in the S.T.A.R.T. log
and means that the Smart DC Controller
has detected a serious internal error. 1. Report any instance of this error to
HySecurity Technical Support.
2. Turn both power switches off to
reset software.
3. Use S.T.A.R.T. to update the op-
erator to the most current software
version.
4. Replace Smart DC Controller.
MENU CHECKSUM ERROR 7 2 chirps/s
every 15s Software issue exists that may require
factory reset. Corrupt software or data. Call HySecurity Technical Support for
assistance.
RPM SENSOR ERROR 8 3 chirps/s
once per
minute RPM sensor disconnected. Motor Encoder
or wires are damaged or unplugged. Check wiring from the motor to the
Smart DC Controller board.
BATT DISCONNECT ERROR 9 3 chirps/s
when
detected The Smart DC Controller cannot identify
battery connection. The batteries are
disconnected or a wiring fault exists.
Automatically resets after one minute. Smart DC operators ship with a wire
disconnected to prevent battery drain.
1. Ensure the red wire’s spade
connector in the upper left corner of
the control box is plugged in.
2. Correct any issues with battery
wiring.
3. Check the 35 amp fuse on the circuit
board. If blown, replace it.