Printronix P7000 H-Series Cartridge Ribbon Printer - Manual (Page 162)

162
Chapter 7 Diagnosing Problems
ERROR: DRAM AT
ADDRESS XXXXXXXX Yes The printer cannot find the
engine controller program or
the validation checksum is
corrupt. Download the program again. If
the message appears, contact
your authorized service
representative.
1
ERROR: EC
PROGRAM NOT
VALID The printer cannot find the
engine controller program or
the validation checksum is
corrupt. Download the program again. If
the message occurs again,
contact your authorized service
representative.
1
ERROR: EC
STOPPED AT STATE
XXXX No XXXX is a number from
0000 to 0010. The Engine
Controller has stopped and
is in the state identified by
the number displayed. Contact your authorized service
representative. 1
ERROR: FLASH DID
NOT PROGRAM Yes The printer encountered an
error trying to program flash
memory. Download the program again. If
the message displays again,
contact your authorized service
representative.
1
ERROR: FLASH NOT
DETECTED No The printer could not find
flash memory. Contact your authorized service
representative. 1
ERROR: LOCKED
SN=nnnnnnnnnnnnnnn
nnnnnn No nnnnnnnnnnnnnnnnnnnnn is
the serial number of the
printer’s security key. The
SPX serial number does not
match the printer’s serial
number and cannot be used
with the printer. Contact your authorized service
representative.
1
ERROR: NO DRAM
DETECTED No The printer could not find
any DRAM. Contact your authorized service
representative.
1
ERROR: NVRAM
FAILURE No The non-volatile SRAM on
the controller board has
failed. Contact your authorized service
representative.
1
ERROR OCCURRED
FLUSHING QUEUES*
No An interim message that
displays while the printer
discards host data it cannot
use because a fault
condition exists. Wait. When the asterisk (*) stops
rotating, a different fault
message will appear:
troubleshoot the final message.
ERROR: PROGRAM
NEEDS MORE DRAM No The printer requires more
DRAM to run the
downloaded program. Contact your authorized service
representative.
1
ERROR: PROGRAM
NEEDS MORE FLASH No The printer requires more
flash memory to run the
downloaded program Contact your authorized service
representative.
1
Table 10. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution