Printronix P7000 H-Series Cartridge Ribbon Printer - Manual (Page 137)

Fault Messages
137
421:BC MISSING
Install New RBN Yes The ribbon sensor does not
detect the presence of the
ribbon spool, indicating a
missing label or a damaged
sensor. If label is missing, install new
ribbon. If barcode label is
present and undamaged, clean
sensor lens using damp cloth or
swab.
422:BC DAMAGED
Reverse Spools Yes Barcode detected, but not
fully decoded. If barcode appears damaged,
reverse ribbon spools. If barcode
label is present and undamaged,
clean sensor lens using damp
cloth or swab. Check that platen
gap may be too tight constricting
ribbon motion. Loosen gap if
needed.
423:OLD RIBBON
Install New RBN
Yes The sensor detects a ribbon
that was previously declared
to be at the end of its service
life. Install a new ribbon.
424:UNKNOWN RBN1
Install New RBN Yes The sensor detects a bar
code, but the ribbon model is
not permitted on this printer. Install a new ribbon.
425:UNKNOWN RBN2
Install New RBN Yes The sensor detects a bar
code, but the region code
does not match the printer. Install a new ribbon.
427:CRTG MISSING
Install new RBN Yes The ribbon cartridge is
missing or installed
improperly. 1. Make sure a ribbon
cartridge is installed in
the printer.
2. Make sure the ribbon
cartridge is seated
properly.
3. Remove and replace the
cartridge if necessary.
4. Contact your authorized
customer service
representative.
428:CRTG COMM ER
See User Manual No The hardware cannot
communicate properly with
the cartridge. 1. Make sure the ribbon
cartridge is seated
properly.
2. Remove and replace the
ribbon cartridge if
necessary.
3. Contact your authorized
service representative.
Table 10. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution