Palm PDA CentroTM Smart Device - Manual (Page 259)

C O M M O N Q U E S T I O N S
D E S K T O P S O F T W A R E I N S T A L L A T I O N 259
13
CH
AP
T
E
R
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
Follow these steps to retry the installation.
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
3 Quit any active applications, including
virus scanners and Internet security
applications.
4 Make sure you’re installing the software
from the Getting Started CD that came
with your new Centro. Other versions of
the desktop software may not work
with your Centro.
5 Insert the Getting Started CD to restart
the installation.
IMPORTANT Always use the same
language for your Centro, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
Resetting your
Centro
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your Centro is not
responding or you have trouble
TIP The Getting Started CD installs software
that lets you synchronize using Palm ® Desktop
software or Microsoft Outlook for Windows. If
you want to synchronize using a different
personal information manager (PIM), you
must install a third-party solution. Contact the
PIM’s author or vendor to learn if software
is available for your Centro.