Network software cannot find product on a network – Epson WorkForce Pro WF-M5799 Workgroup Monochrome Multifunction Printer with Replaceable Ink Pack System User Manual
Page 336
336
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on
your device may have been changed. If necessary, delete the existing
DIRECT-xxxxxxxx
connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic:
Related concepts
Related tasks
Selecting Wireless Network Settings from the Control Panel
Printing a Network Status Sheet
Related topics
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2.
Windows only:
Uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note:
If you are reading these instructions online, you will lose your Internet connection when you
initialize your router, so note the next step before initializing it.