Channel control problems – Grass Valley Profile XP Aug 16 2004 User Manual
Page 298
Chapter 12 Solving Common Setup Problems
298
Profile XP System Guide
23 July 2004
Channel control problems
This troubleshooting aid provides corrective action for some common control problems.
Search the table for the problem you are experiencing, then try the corrective action.
Some problems have more than one corrective action.
Problem
Possible Cause
Corrective Action
VdrPanel RS-422 Control:
The Profile XP system fails to
respond.
Incorrect protocol selected
Refer to “Setting up RS-422
remote control in VdrPanel” on
page 248.
VdrPanel RS-422 Control:
The Profile XP system fails to
respond.
Controller connected to the
wrong RS-422 port.
Check for proper connection.
Prolink:
Cannot open channel.
Channel names do not match
those expected by the controller.
Define new channels or rename
existing ones Refer to“Adding
and configuring a new channel”
on page 126 or “Entering
channel name and description”
on page 126.
Prolink:
Cannot open channel.
Controller connected to the
wrong RS-422 port.
Check the title bar of the Prolink
window and verify the RS-422
cable is connected to the correct
physical port (P1-P8).
Ethernet:
Cannot connect to a remote
machine.
PortServer is not running on
remote machine.
Start PortServer on remote
machine. Refer to “Running
PortServer to enable remote
operation” on page 253.
Ethernet:
When running an application
remotely, you cannot find the
Profile XP system listed in the
Remote Host List.
The Profile XP system has a
problem with the Ethernet
connection.