Visara Master Console Center Administration Guide - Manual (Page 207)

Chapter 15 Troubleshooting
Administration Guide 207
MCC stopped/suddenly shut down
Login as “root” on the system console and follow these steps:
1.
Create a backup as described in Backing Up Files on page 186.
2. Restart the MCC.
Console does not function properly
If a problem affects a single console, and other consoles are functioning correctly:
ƒ Check the status of the console in the Console Selection window and/or the
GWCC (gwcharcons).
ƒ Check the relevant log files. Refer to Chapter 10 Maintaining Log Files for
details.
ƒ Is the console cable securely attached to the MCC rack?
ƒ Is the other end of the cable securely attached to the controller?
ƒ Is the console properly defined in the system.cfg file?
ƒ Has the console been properly generated (“genned”)?
ƒ Is console varied online, and as a console? If so, try varying off and back
online, and then as a console.
ƒ Are there any other consoles to the same OS? If so, are they functional?
ƒ Is Sysplex being used? If so, are there more than 99 consoles defined? If yes,
additional configuration of sysplex will be required.
ƒ If there is a Multiplexer involved, check if the MUX is plugged in. Is the MUX
properly connected?