Visara Master Console Center Administration Guide - Manual (Page 206)

Visara Master Console Center
206 © Visara International 2007
General Information
ƒ If any errors occur while working with the MCC, contact VISARA Technical
Support. To help VISARA diagnose and correct problems, write down exact error
messages, and any actions you were performing at the time of the error.
ƒ The OS prompt for the root account is “#”.
Problems
Console Selection Window does not Appear
If a console does not appear in the All tab of the Console Selection Window, check
the access privileges in the security editor for the user groups in question.
(Administration menu—Configuration:Security option.)
Console does not appear
If, after selecting a console, no console window appears, check the following:
ƒ Is the console configured correctly? (Typically only applies to a new console,
or if changes have been made to the MCC.)
ƒ Check security to ensure the user has correct permissions to access the
related host system.
Window appears non-functional/non-operable
If a problem occurs with a MCC window, check the following:
ƒ Is the network connection between the user console (MCC terminal) and the
MCC host OK?
ƒ Is the MCC network hub correctly running?
ƒ Is the MCC system console operational?
If you can login as “root”, follow these steps:
1.
Create a backup as described in Backing Up Files on page 186.
2. Restart the MCC.
Window does not appear/has disappeared
If a MCC window is not displayed, check the following:
ƒ Are other windows functional/operable?
ƒ If so, log in as “root” on the system console and follow these steps:
1. Create a backup as described in Backing Up Files on page 186.
2. Restart the MCC.