Avery Dennison Monarch 9906 Operator Handbook - Manual (Page 99)

Diagnostics & Troubleshooting 11-5
T r o u b l e s h o o t i n g
This section helps you correct some problems that may occur.
Problem Action
Error message appears
during startup. Turn off the printer. Wait fifteen seconds and then turn on the printer.
Call Customer Service if the error message reappears.
Does not print. Check supply.
Check ribbon.
Send a correct format and batch packet.
Does not feed. Adjust the printhead pressure dials.
Partially printed data. Clean the printhead.
Send a correct format packet.
Printing shadows or smears.
Clean the printhead.
Change supply.
Check ribbon.
Light printing. Change supply.
Adjust the print contrast.
Adjust the printhead pressure dials.
Check ribbon.
Heavy printing. Clean the printhead.
Change supply.
Adjust the print contrast.
Adjust the printhead pressure dials.
Check ribbon.
Voids in printing. Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not print.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Liner is wrapped around
platen or peel roller. Carefully remove the liner. Make sure the liner tears at the saw-toothed
tear edge when using backfeed and peel mode.
When downloading a script,
the printer errors. Check the available flash memory. Format flash memory.
After downloading a script,
the script does not appear to
be loaded. Try formatting flash memory, then download the script again.
‘Clean Supply Sensor’
message appears when using
continuous supply. Clean the supply sensor. See " Cleaning " in Chapter 9 for more
information.
If you cannot fix a problem, call Customer Service.