Turning Technologies Insight 360 Cloud - Manual (Page 84)

Insight 360 84
NOTE
If a clicker receiver was recently upgraded, the firmware on the individual clickers must be
updated. The update process starts in Device Management and must be completed for each
clicker. Clickers will not connect until the firmware update is finished.
Single Clicker Unable to Connect
If only one or two clickers are unable to connect, but others are able to connect, check the following:
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The clicker is turned ON.
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The battery level indicator shows at least one bar. If the battery indicator is empty or the device cannot turn ON, replace
the batteries.
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The Join Code entered on the clicker is the same as configured in Device Management.
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The Sticker ID shown in the clicker’s menu is the same as the number on the sticker, and is also the same as the
Sticker ID configured for the student on the My Classes tab.
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If joining by Student ID, ensure the Student ID entered is the same as the Student ID configured for the student on the
My Classes tab.
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The clicker has the latest firmware and does not need updating. If there is a triangular icon in the device’s row in Device
Management, the clicker requires a firmware update.
NOTE
The update process must be completed for each clicker. Clickers will not connect until the
firmware update is finished.
Pulse/Spark 360 Receiver Not Found Error
The "Pulse/Spark 360 Receiver not found" error message displays on the Mobi 360 if Insight 360 Cloud cannot communicate
with the Pulse/Spark 360 receiver when you start a self-paced test or Verbal or Tagged question. Check the following:
l
The Pulse/Spark 360 receiver is inserted into a working USB port on the classroom computer.
NOTE
Many USB receivers look the same. Verify that you have the Pulse/Spark 360 receiver and
not a receiver from another Turning Technologies product. When running Insight 360 Cloud
with the optional student response system, you should have TWO receivers inserted into
USB ports on your computer: the Mobi 360 receiver and the Pulse/Spark 360 receiver.
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The computer is the same computer on which the Insight 360 Cloud software is installed.
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The computer, clickers and Mobi 360 are all turned ON.
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Both the Pulse/Spark 360 receiver and one or more clickers are listed as "Connected" in Device Management.
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Pulse/Spark 360 receiver has the most current firmware update.
Firmware Update is Available Message
Periodically you will see the message "One or more of your devices has a firmware update available."
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