Turning Technologies Insight 360 Cloud - Manual (Page 82)

Insight 360 82
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The classroom computer is running Insight 360 Cloud Mobile Edition.
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The instructor’s Insight 360 Teacher app has been correctly set up.
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The student device has downloaded and installed the Insight 360 Student app from the appropriate app store.
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The session code, Student ID or Sticker ID used to connect to the session is correct.
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If instructor started an anonymous class, the student selected Join as Guest User (may have to tap Back and then Join
as Guest User).
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The number of allowable connected student devices (100 as of Release 2.0) has not been exceeded.
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The student was not denied upon attempting to rejoin the class.
Possible Solutions
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Click About in the Insight 360 Cloud software on the classroom computer to determine which edition of the software is
installed. If Edition shows anything other than Mobile, contact your sales representative to purchase Mobile Edition or
an Insight 360 Cloud Mobile USB Stick, which provides Mobile functionality while the USB stick is inserted into a
computer with Insight 360 Cloud.
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Download the Insight 360 Student app from the appropriate app store.
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Disconnect any non-essential student devices from the session (power off or use the Insight 360 Teacher app to
disconnect Student applications).
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In the Session Running dialog box displayed on the classroom computer, deselect and reselect the Require Session
Code to Join box. Ensure the correct Session Code is entered in the Session Code box when the student is attempting
to join.
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Restart the class.
Mobi 360 Does not Connect
If the Mobi 360 does not connect, check the following:
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The Mobi 360 is turned ON using the blue power button on the top edge of the device.
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The Mobi 360 receiver is inserted into a working USB port on the computer running the Insight 360 Cloud software.
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The Mobi 360 battery icon shows at least one bar or charging. If the battery icon shows red, charge the Mobi 360.
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Does your computer have an anti-virus or firewall software that would prevent communication between the Mobi 360
and the Insight 360 Cloud software? Check with your IT Administrator if you are unsure.
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If you are running other Turning Technologies devices, make sure the Mobi 360 and Mobi 360 receiver do NOT show up
in Device Manager.
NOTE
The Device Manager is a separate program that is NOT used in Insight 360 Cloud but is similar to
Insight 360 Cloud’s Device Management section in My Settings.
Possible Solutions
turningtechnologies.com/user-guides