Turning Technologies Insight 360 Cloud - Manual (Page 83)

Insight 360 83
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Charge the Mobi 360 using the charging stand. You can use the Mobi 360 while it is charging.
NOTE
Do NOT plug the charging stand into a computer to charge the Mobi 360. Either plug the Mobi
360 into the computer using the USB cable or plug the charging stand into a standard wall
outlet.
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Update firmware on the Mobi 360 and/or the Mobi 360 receiver.
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Close Device Manager (right-click on the Device Manager icon and select Exit).
Mobi 360 Unable to Connect Error Message
If you see the message “Mobi 360 is unable to connect…” check the following:
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The Mobi 360 receiver is inserted into a working USB port on the computer.
NOTE
Many USB receivers look the same. Ensure that you have the Mobi 360 receiver and not a
receiver from another Turning Technologies product.
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The computer is the same computer on which the Insight 360 Cloud software is installed.
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The computer is turned ON.
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Both the Mobi 360 Receiver and the Mobi 360 are listed as Connected in Device Management.
Student Clicker Does not Connect
Student clickers cannot connect to Insight 360 Cloud unless a class has been started with the Mobi 360 or Insight 360 Teacher
app. If a class has been started, clickers with the same Join Code as entered in Device Management should automatically
connect to the class session.
Multiple Clickers Unable to Connect
If none of the clickers in your classroom can connect to Insight 360 Cloud, check the following:
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The appropriate receiver is inserted into a working USB port on the classroom computer that is running the Insight 360
Cloud software.
NOTE
When you are running Insight 360 Cloud with a Mobi 360 and the clickers, TWO receivers
must be inserted into USB ports on the same computer: the Mobi 360 receiver and the clicker
receiver.
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The Join Code as entered in Device Management is the same as the Join Code entered on the individual clickers.
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The clickers are Pulse 360, ResponseCard NXT or QT Device clickers, or have been upgraded to work with the Insight
360 Cloud system.
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