Welch Allyn CardioPerfect Workstation Exercise ECG Module - User Manual - Manual (Page 64)

CardioPerfect Workstation
Exercise ECG Module - User Manual
DIR 80012335 Ver. E 64 / 83
When you start a recording you do not see the ECG traces on the screen and you
receive a number of errors
Make sure that the setti ng for the sampling frequency in the „Recorder‟ tab of the
ECG settings matches the sampling frequency of your recorder. The sampling
frequency can be either 300, 600 or 1200 Hz.
Make sure that the correct Recorder model is selected (File> Settings> Exercise
ECG> Recorder tab). Use the MDX4 option for an MD recorder at 300, 600 Hz or
1200 Hz. Use the MDXN1 for a Pro recorder.
Some buttons or menu entries are inactive
This is probably caused by the fact that your user role does not allow you to perform
the actions of those buttons or menu entries. For some advanced settings you have
to be logged on as administrator. Please contact your system administrator for more
information.
The Service and Advanced Installation manual contains a section specific to Exercise ECG
with additional troubleshooting information.
9.3 Technical Support
If you have a technical question that you cannot answer with the provided tools, please
contact our Installation & Support department or contact your local distributor.
When you contact the Installation & Support department via phone, e-mail or fax, please
provide the following information:
Your name, company name, address, phone number, fax number and e-mail
address.
Product serial number.
Exact product name and version number.
Type of operating system.
Type of installation (network or standalone).
A copy of the CCW Technical Support Form:
Complete description of the problem and the steps to reproduce it. If applicable we
would also like to have the exact error message.
To print the Technical support form:
1. In the Help menu, click Information.
2. Click on the Registration tab.
3. Click on the Support... button. The Welch Allyn CardioPerfect support form is now
printed and saved as file MDW.txt in the MDW installation directory. You can fax the
printout or e-mail the file.