Customer service information – Elecraft K1 User Manual
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E
LECRAFT
Customer Service Information
Technical Assistance
If you have difficulty with kit construction, operation, or
troubleshooting, we’re here to help. You may be able to save time by
first consulting our web site,
www.elecraft.com
, or by posting your
question on the Elecraft e-mail forum,
.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time
(weekdays only) at 831-763-4211. You can also send e-mail to
. Please use e-mail, rather than call, when
possible since this gives us a written record of the details of your
problem.
Repair Service
If necessary, you may return your completed kit to us for repair.
Contact Elecraft before mailing your kit to obtain the repair
shipping address, as well as information on repair fees. (Kits that
have been soldered using acid core solder, water-soluble flux solder,
or other corrosive or conductive fluxes or solvents cannot be
accepted for repair–see Warranty.)
The following information should be provided to expedite repair:
your name, address, and phone number; your e-mail address (if
applicable); and a complete description of the problem.
Shipping: First, seal the unit in a plastic bag to protect the finish
from dust and abrasion. Use a sturdy packing carton with 3" or more
of foam or shredded paper on all sides. Seal the package with
reinforced tape. (Neither Elecraft nor the carrier will accept liability
for damage due to improper packaging.) Cover the "to" address label
with clear tape.
Elecraft’s 1-Year Limited Warranty
This warranty is effectiv e as o f th e d ate of fi rst consum er purchase (or i f
shipped from factory, date product is shipped to customer). It covers both our
kits and fully assembled products. For kits, before requesting warranty service,
you should complete the assembly, carefully following all instructions in the
manual.
Who is covered: This warranty covers the original owner of the Elecraft
product as disclosed to Elecraft at the time of order. Elecraft products
transferred by the purchaser to a third party, either by sale, gift or other
method, who is not disclosed to Elecraft at the time of original order, are not
covered by this warranty. If the Elecraft product is being bought indirectly for a
third party, the third party's name and address must be provided to Elecraft at
time of order to insure warranty coverage.
What is covered: During the first year after date of purchase, Elecraft will
replace defective or missing parts free of charge (post-paid). We will also
correct any malfunction to kits or assembled units caused by defective parts
and materials. Purchaser pays inbound shipping to Elecraft for warranty repair,
Elecraft will pay shipping to return the repaired equipment to you by UPS
ground service or equivalent to the continental USA and Canada. Alaska,
Hawaii and outside U.S. and Canada actual return shipping cost paid by owner.
What is not covered: This warranty does not cover correction of kit assembly
errors. It also does not cover misalignment; repair of damage caused by misuse,
negligence, or bui lder m odifications; or any performance malfunctions
involving non-Elecraft accessory equipment. The use of acid-core solder,
water-soluble flux solder, or any corrosi ve or conductive flux or solvent will
void this warranty in its entirety. Also not covered is reimbursement for loss of
use, inconvenience, customer assembly or al ignment t ime, or cost of
unauthorized service.
Limitation of incidental or consequential damages: This warranty does not
extend to non-Elecraft equipment or components used in conjunction with our
products. Any such repair or replacem ent is the responsibility of the custom er.
Elecraft will n ot be liable for any special, indirect, incidental or consequential
damages, including but not limited to any loss of business or profits.