Calling applecare support – Apple Cinema Tools 3 User Manual
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Appendix C
Solutions to Common Problems and Customer Support
Calling AppleCare Support
Included in your Cinema Tools package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The Support ID number that came with Final Cut Pro. This number is different from
the software serial number that is used to activate your copy of Final Cut Pro.
 Which version of Mac OS X you have installed. This information is available by
choosing About This Mac from the Apple menu.
 The version of Cinema Tools you have installed, including updates if applicable. The
version number can be viewed by choosing Cinema Tools > About Cinema Tools.
 The model of computer you are using
 How much RAM is installed in your computer, and how much is available to
Cinema Tools. You can find out how much RAM is installed by choosing About This
Mac from the Apple menu in the Finder.
 What other third-party hardware is connected to or installed in the computer, and
who are the manufacturers. Include hard disks, video cards, and so on.
 Any third-party plug-ins or other software installed along with Cinema Tools
AppleCare Support can be r
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