Solutions to common problems and customer support, Solutions to common problems, Appendix c – Apple Cinema Tools 3 User Manual
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C
Solutions to Common Problems
and Customer Support
If you run into problems while working with Cinema Tools, there are several resources
you can use to find a solution.
 This appendix: This appendix includes information about some of the most frequent
issues users encounter.
 Late-Breaking News: A late-breaking news page in the Cinema Tools Help menu
provides last-minute information that didn’t make it into the manual. Be sure to
consult this Help page as soon as you install or upgrade Cinema Tools.
 AppleCare Knowledge Base: AppleCare Support maintains a database of common
support issues that is updated and expanded to include new issues as they arise. This
is an excellent, free resource for Cinema Tools users. To access the AppleCare
Knowledge Base, go to the AppleCare suppor
 AppleCare Support: There are a variety of support options available to Cinema Tools
customers. For more information, see the Apple Professional Software Service &
Support Guide that comes with your Cinema Tools documentation.
Solutions to Common Problems
No film list is produced.
 When you export a film list from Final Cut Pro, Cinema Tools opens it if isn’t already
open. If you selected the option in the Film Lists dialog to open the film list in a text
editor, the text editing application must also open in order for you to view the film
list. If you don’t see the film list, it may be that Cinema Tools or the text editor failed
to open. The most likely reason for this is insufficient memory. Make sure that an
adequate amount of random-access memory (RAM) is installed in your computer.
 If Cinema Tools opens, but the text editor doesn’t, perform a search for the film list
file by searching for the name you entered in the Film Lists dialog. If the file exists,
you should be able to open it in a text editing application.
UP01101.Book Page 217 Thursday, March 10, 2005 3:16 PM