Xerox WorkCentre 7970-3795 - Manual (Page 269)

Troubleshooting
Isolating the Problem to the Printer or to the Application
When you are sure that the paper is supported and in good condition, use the following steps to isolate
the problem:
1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, see
Printing the Troubleshooting Print Quality Pages on page 268.
− If the pages printed properly, the printer is working properly and the print-quality problem is an
application, print driver, or print server problem.
− If the pages still have print-quality problems, the problem is in the printer.
2. If the pages printed properly, see Troubleshooting Print-Quality Problems in the Application, Print
Driver, or Print Server on page 269.
3. If the pages still had print-quality issues, or did not print, see Troubleshooting Print-Quality Problems
in the Printer on page 270.
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print
Server
If the printer is printing properly from the control panel but you still have print-quality problems, the
application, print driver, or print server could be the cause.
To isolate the problem:
1. Print a similar document from another application and look for the same print-quality problems.
2. If the document has the same print-quality problem, it is probably a print driver or print server
problem. Check the print driver used for the print job.
a. Navigate to the list of printers on your computer:
• For Windows XP SP3, click Start>Settings>Printers and Faxes.
• For Windows Server 2003 and later, click Start>Settings>Printers.
• For Windows 7, click Start>Devices and Printers.
b. Right-click on the name of the printer.
c. From the drop-down list, select
Properties.
• Ensure that the model name in the middle of the driver matches the model name of the
printer.
• If the names do not match, install the proper print driver for the printer.
3. If the print driver is correct, to set the Print Quality Mode and Color Correction, see Selecting Printing
Options on page 77.
− Set the Print-Quality mode to Standard or Enhanced.
− Set the Color Correction to Xerox
® Automatic Color.
4. If the problem persists, delete then reinstall the print driver.
5. If the document printed without a print-quality problem, the application is probably the cause.
Restart your printer, restart the application, then print the document again. For more information,
see Restarting the Printer on page 213.
6. If the problem still persists, ensure that you are not printing through a print server. If the problem
persists, for online support information, go to www.xerox.com/office/WC7970support .
Xerox ® WorkCentre ® 7970 Multifunction Printer 269
User Guide