Avaya CPSEE_TSP500 - Manual (Page 98)

Chapter 5 Admin Terminal Commands
Page 5-28 Version 4.0 CPSEE_TSP500 User Guide
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Example: show camp –a
Displays Campaign related information plus algorithm stats
show cause
Displays Campaign related information. This command can be entered with
the clear stats switch (-c).
RNA’s Total Ring No Answers.
Table 5-13: show camp.
Command Description
Table 5-14: show camp –a”
command Description
C# Campaign Number
LG Number of Agents logged into the Campaign
WT Number of Agents waiting for calls.
CN Number of Agents talking on a call.
TNU Number of Telephone Numbers waiting to be dialed.
DIALS Current calls being Dialed.
TOTDL Total Dials
CONNS Total Calls connected to agents.
SWT Short Term Agent Wait time.
WT Long Term Agent Wait Time
ARATE Current Abandon Rate.
Table 5-15: "show cause"
command Description
Cause Cause code as a decimal number.
hex Cause code as a hexadecimal number.
hex Application cause code as a hexadecimal number.
APP_Event Application event associated with this application cause code.
Count Count of occurrences of this cause code.