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Chapter 4 features and enhancements, Chapter 4 features and enhancements -1 – Avaya CPSEE_TSP500 User Manual

Page 43

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CPSEE_TSP500 User Guide

Version 4.0

Page 4-1

This document is confidential and proprietary to SER Solutions and is not for external use.

Chapter 4 Features and Enhancements

This section includes a list of features and enhancements and their descriptions. It
includes the following:

Introduction

Restarting Protocols

Integrated Recording Feature

Agentless Campaign - Feature

Text-To-Speech (TTS) Messages - Feature

Caller ID Name - Feature

Collect DTMF Digits - Feature

Personnel Ring Back - Feature

Trunk Features and Enhancements

Billing Codes - Feature

User Data Features and Enhancements

New Country - Feature

Monitoring Features and Enhancements

Dialing Features and Enhancements

Answering Machine Enhancements

New Commands