Avaya CPSEE_TSP500 User Manual
Cpsee_tsp500 user guide
Avaya Aura™ Contact Center
CPSEE_TSP500
User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
NN44400-604
Document status: Standard
Document issue: Version 4.0
Document date: 16 July 2010
Product release: Release 6.0
Job function: Administration
Type: Technical Publication
Language type: English
Table of contents
Document Outline
- CPS E2 TSP500 User Guide v. 4.0
- Copyright
- Table of Contents
- Chapter 1 Overview
- Chapter 2 TSP User Procedures
- Chapter 3 Starting/Configuring TSP500
- Chapter 4 Features and Enhancements
- Introduction
- Restarting Protocols
- Graceful Campaign Close
- Integrated Recording Feature
- Agentless Campaign - Feature
- Text-To-Speech (TTS) Messages - Feature
- Caller ID Name - Feature
- Collect DTMF Digits - Feature
- Personnel Ring Back - Feature
- Trunk Features and Enhancements
- Billing Codes - Feature
- User Data Features and Enhancements
- New Country - Feature
- Monitoring Features and Enhancements
- Dialing Features and Enhancements
- Answering Machine Enhancements
- New Commands
- Chapter 5 Admin Terminal Commands
- Introduction
- List of Commands
- BUG
- CALL
- CAPTURE
- CAPTURE_TNUM
- CAPTURE_TRK_AUD
- CAUSE
- CFIG
- CLOCK
- CMD
- CONF
- CONNS
- CRATE
- DIAL
- DISABLE
- ENABLE
- FHANG
- HELP
- HTRUNK (ht)
- INBOUND (inb)
- INSTALL
- IPSTATS
- LICENSE (lic)
- LINKP
- LLOOP
- LOAD
- LOG
- MUSIC
- OPTIONS (opt)
- PARK
- PLAY
- POISSON
- PREP
- QCHECK (qc)
- QMSG (qm)
- QPORT (qp)
- QUIT
- RECBITS
- RECSTATE
- RECORD (rec)
- RLOOP
- SHOOK
- SHOW (sho)
- SILENCE_DB
- SILENCE_TIME
- SIMCAMP
- SIMIN
- SLINE
- SLOTS (sl)
- SPAN
- SPSTUFF (sp)
- SRESET
- STATUS (st)
- SYSLOG
- TLINE
- TONE_TIME
- TPLAY
- TRESET
- TRSTUFF (tr)
- VERSION
- VOICE_LEAKAGE
- VOICE_LENGTH
- VOICE_NOISE
- VOICE_RATIO
- VOICE_TIME
- VPARMS
- Chapter 6 Trunk Spans and Dialing Rules
- Chapter 7 The TSP Configuration Tool
- Chapter 8 TSPLogger
- Chapter 9 Intrusion Tone
- Chapter 10 TSP Lights
- Chapter 11 Accessing Text-To-Speech
- Chapter 12 Integrated Recording
- Appendix A Troubleshooting
- Index