Avaya CPSEE_TSP500 - Manual (Page 109)

Chapter 5 Admin Terminal Commands
CPSEE_TSP500 User Guide Version 4.0 Page 5-39
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SYSLOG
The syslog command is similar to the install or options command because it
allows setting hexadecimal bits to control what messages are sent to the
TspLogger.
The following shows the output of the “syslog command”.
Syslog Options = 207f
Table 5-26: STATUS Command.
Command Description
CAMP TYPE Outbound, Inbound, or Validation.
LOGGED IN Count of Agents currently logged in on this Cam-
paign.
WAITING Count of Agents waiting for calls.
TALKING Count of Agents talking on calls.
TEL NUMBS Count of telephone waiting to be dialed.
DIALS Count of current Dials for this Campaign.
RING TIME Average time the phone rang before called party
answered.
WAIT TIME Average (short term) time agents are waiting for
calls.
ACC DIALS Total Dials.
CONNECTS Total Answered calls.
ABANDONED Total Abandoned Calls.
RNA’S Total Ring No Answers.
BUSY’s Total Busy Calls.
DIAL FAIL Total Dial failures.
INCOMPS Total Incomplete Dials.
MODEMS Total Fax or Modems.
UNKNOWNS Total Unknown SIT tones detected.
CNG_NUMS Total (IC) type SIT Tones detected.
TRAFFIC Total (NC) type SIT Tones, or Fast Busy detected.
OOS Total count Trunks went Out of Service dialing on
this Campaign.
ANS_MACH Total Answering Machines detected.