HP OneView for VMware vCenter - Manual (Page 87)

Error No Virtual Connect information is available for this host
occurs
The following scenarios can cause this error:
•
Servers are not blade servers.
•
The Virtual Connect credentials are not valid.
•
Other errors occurred while retrieving Virtual Connect data.
For more information, see the Insight Control for vCenter logs. For information about accessing
the logs, see
“Viewing the log files” (page 81) .
Troubleshooting the Storage Module for vCenter
This section includes troubleshooting information specific to the Storage Module for vCenter. For
general Insight Control for vCenter troubleshooting, see
“Troubleshooting Insight Control for vCenter”
(page 81) . For troubleshooting information specific to the Server Module for vCenter, see
“Troubleshooting the Server Module for vCenter” (page 84) .
Storage Administrator Portal login credentials
During the Storage Module for vCenter installation, you specify the login credentials to use for the
Storage Administrator Portal. These credentials are only for logging in to the Storage Administrator
Portal; they do not grant the VMware Administrator role that is required to perform Storage Module
for vCenter provisioning operations on HP arrays. To use the Storage Module for vCenter
provisioning features, you must configure the VMware Administrator role in a vSphere session. For
instructions, see the HP Insight Control for VMware vCenter Server Installation Guide.
Storage Module for vCenter GUI not responsive to mouse clicks
Possible cause: The Temporary Internet Files directory is full.
Action: Delete the temporary files created by Internet Explorer.
Refresh takes a long time to complete
In environments with P6000 EVAs, a data refresh takes a long time.
Possible cause: There might be a hardware failure on a P6000 EVA. Some hardware failures can
negatively impact P6000 Command View performance and lead to significantly longer refresh
times by the Storage Module for vCenter.
Action: Remove or replace any failed drive on the P6000 EVA.
Error Unexpected state: The setup helper has not been created
occurs during array or management server configuration
Possible cause: The Insight Control for vCenter host name contains an unsupported character.
When you enter a host name, the only supported characters are a–z (case insensitive), 0–9, and
hyphens.
Action: Complete the following procedure:
1.
Open the configuration.json file, which is located in the install folder\uim
(assuming that the default installation directory was used).
2. Change the Insight Control for vCenter host name to the IP address.
3. Save and close the file.
4. Edit the install
folder\storage\jboss\standalone\configuration\standalone.xml
file.
5. Change the host name to the IP address.
Troubleshooting the Storage Module for vCenter 87