Common interface manager issues – HP ESL E-series Tape Libraries User Manual
Page 80
Common Interface Manager issues
This section describes common symptoms relating to the Interface Manager card and how to resolve
them.
Command View TL server does not detect the Interface Manager card
Bad network connection
•
Verify that the Interface Manager card and the management station are correctly connected to
the LAN.
•
Use LEDs to troubleshoot Ethernet cabling.
•
Ping the Interface Manager to verify network health.
Interface Manager card not powered on or in ready state
•
Power on the library. Observe status and link LEDs.
•
Interface Manager must be at firmware I120 or higher on an ESL E-series library.
•
Interface Manager must be at firmware I130 or higher if connected to an e2400-FC 2G.
•
Interface Manager must be at firmware 1.6.1 or higher if connected to an e2400–FC 4G.
Incorrect IP address
Verify that the correct IP address of the Interface Manager card is entered in Command View TL.
•
See the HP StorageWorks ESL E-Series unpacking and installation guide for information on obtaining
the correct IP address using the OCP.
•
Configure Command View TL with the correct IP address. See the HP StorageWorks Interface
Manager and Command View TL User Guide for information on adding a library or visit
.
Interface Manager card does not detect one or more FC interface controllers
Bad network connection
•
Verify that the Interface Manager card is properly connected to the FC interface controllers and
that the cables are good.
•
Use LEDs to troubleshoot Ethernet cabling.
•
See the HP StorageWorks ESL E-Series unpacking and installation guide for more information.
Incorrect interface controller, or controller has less than minimum required firmware
•
Make sure that the e2400-160 interface controller has lettering to the side of the ports. If lettering
is above or below the ports, then the wrong controller type was installed. Contact your service
provider.
NOTE:
If you have the wrong controller type, it might still work if the firmware level is at least 5.3.06, the
controller is set to DHCP, and its defaults are restored.
•
Update the firmware to version 5.6.78 or higher on an e2400–160 and e2400–FC 2G interface
controllers and version 5.7.1 on the e2400–FC 4G; then restore defaults on the interface controller.
Defective Interface Manager card or FC interface controller
Maintenance and troubleshooting
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