3 maintenance and troubleshooting – HP ESL E-series Tape Libraries User Manual
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Placing the library on-line or off-line ...................................................................................... 50
Powering off the library ....................................................................................................... 50
Using the OCP ......................................................................................................................... 50
Home screen ..................................................................................................................... 51
OCP buttons ...................................................................................................................... 52
OCP components ............................................................................................................... 52
Menu screen ...................................................................................................................... 54
Viewing library information (standalone libraries or primary cabinets only) .......................... 56
Viewing cabinet information .......................................................................................... 57
Viewing library health status information (standalone libraries only) .................................... 57
Viewing partition (Lock Element Addressing) information ................................................... 58
Viewing and editing setup information ............................................................................ 58
Viewing and editing the network settings (standalone libraries or primary cabinets only) ....... 62
Viewing the IPv6 Network Settings ................................................................................. 63
Viewing the event log ................................................................................................... 64
Load Ports screen ............................................................................................................... 64
Operations screen .............................................................................................................. 65
Diagnostics screen .............................................................................................................. 66
Stop button ........................................................................................................................ 69
Inserting tape cartridges into a fixed load port .............................................................................. 69
Using removable magazines ...................................................................................................... 70
Insert removable magazines ................................................................................................ 70
Remove removable magazines ............................................................................................. 71
3 Maintenance and troubleshooting ...................................................... 73
Start-up problems ...................................................................................................................... 73
The library does not power on ............................................................................................. 73
The library or tape drives are not detected by the Interface Manager or Command View TL
software ............................................................................................................................ 74
During initialization, the library reports “not ready” ................................................................ 74
One or more tape drives fail to spin up during start-up ............................................................ 74
OCP problems ......................................................................................................................... 74
The OCP is blank ............................................................................................................... 74
The OCP does not respond to buttons ................................................................................... 74
An error message appears .................................................................................................. 74
Robotics problems ..................................................................................................................... 74
The robot does not move at power on ................................................................................... 75
The picker partially grips a tape cartridge ............................................................................. 75
The barcode reader fails ..................................................................................................... 75
The robot times out or hangs ................................................................................................ 75
The robot fails during an operation ....................................................................................... 75
The robot drops a cartridge ................................................................................................. 75
A cartridge is in the picker at start-up, when a move command is requested, or after a place
command is executed ......................................................................................................... 75
The picker does not have a cartridge after completing a pick command .................................... 76
Operating problems .................................................................................................................. 76
The host computer cannot communicate with the library .......................................................... 76
A tape cartridge (medium) is reported not present .................................................................. 76
A move command failed ..................................................................................................... 76
A flash memory error is reported .......................................................................................... 76
A maximum temperature exceeded warning appears .............................................................. 76
Switch problems ....................................................................................................................... 77
Tape drive problems .................................................................................................................. 77
The library is unable to communicate with a drive .................................................................. 78
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