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3 maintenance and troubleshooting – HP ESL E-series Tape Libraries User Manual

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Placing the library on-line or off-line ...................................................................................... 50
Powering off the library
....................................................................................................... 50

Using the OCP ......................................................................................................................... 50

Home screen ..................................................................................................................... 51
OCP buttons ...................................................................................................................... 52
OCP components
............................................................................................................... 52
Menu screen ...................................................................................................................... 54

Viewing library information (standalone libraries or primary cabinets only) .......................... 56
Viewing cabinet information .......................................................................................... 57
Viewing library health status information (standalone libraries only)
.................................... 57
Viewing partition (Lock Element Addressing) information ................................................... 58
Viewing and editing setup information
............................................................................ 58
Viewing and editing the network settings (standalone libraries or primary cabinets only) ....... 62
Viewing the IPv6 Network Settings ................................................................................. 63
Viewing the event log ................................................................................................... 64

Load Ports screen ............................................................................................................... 64
Operations screen .............................................................................................................. 65
Diagnostics screen .............................................................................................................. 66
Stop button ........................................................................................................................ 69

Inserting tape cartridges into a fixed load port .............................................................................. 69
Using removable magazines ...................................................................................................... 70

Insert removable magazines ................................................................................................ 70
Remove removable magazines ............................................................................................. 71

3 Maintenance and troubleshooting ...................................................... 73

Start-up problems ...................................................................................................................... 73

The library does not power on ............................................................................................. 73
The library or tape drives are not detected by the Interface Manager or Command View TL
software
............................................................................................................................ 74
During initialization, the library reports “not ready”
................................................................ 74
One or more tape drives fail to spin up during start-up
............................................................ 74

OCP problems ......................................................................................................................... 74

The OCP is blank ............................................................................................................... 74
The OCP does not respond to buttons
................................................................................... 74
An error message appears
.................................................................................................. 74

Robotics problems ..................................................................................................................... 74

The robot does not move at power on ................................................................................... 75
The picker partially grips a tape cartridge
............................................................................. 75
The barcode reader fails
..................................................................................................... 75
The robot times out or hangs
................................................................................................ 75
The robot fails during an operation
....................................................................................... 75
The robot drops a cartridge
................................................................................................. 75
A cartridge is in the picker at start-up, when a move command is requested, or after a place
command is executed
......................................................................................................... 75
The picker does not have a cartridge after completing a pick command .................................... 76

Operating problems .................................................................................................................. 76

The host computer cannot communicate with the library .......................................................... 76
A tape cartridge (medium) is reported not present
.................................................................. 76
A move command failed
..................................................................................................... 76
A flash memory error is reported
.......................................................................................... 76
A maximum temperature exceeded warning appears
.............................................................. 76

Switch problems ....................................................................................................................... 77
Tape drive problems
.................................................................................................................. 77

The library is unable to communicate with a drive .................................................................. 78

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