HP ESL E-series Tape Libraries - Manual (Page 75)

The robot does not move at power on
• Make sure all internal packing materials (foam pads, tie wraps, and shipping restraints) have
been removed.
• Check the Stop button; make sure the library is on-line and not in the “stopped” mode.
The picker partially grips a tape cartridge
• Issue a Move Cartridge command using your application software to move the cartridge from the
picker to an empty storage bin.
• If the problem continues, contact a field service engineer.
The barcode reader fails
• Verify that nothing obstructs the reader.
• Make sure that approved bar-code labels are being used and are correctly applied.
• Then, restart the library. If the problem continues, contact your service provider.
The robot times out or hangs
• Verify that nothing obstructs the robot.
• Recalibrate the library.
• Retry the operation. If it still fails, contact a field service engineer.
The robot fails during an operation
• Write down the details of the error message, including the SK, ASC, and ASCQ numeric values.
Look up the code and try the suggested recovery procedures.
• Press OK to clear the message.
The robot drops a cartridge
• Open the doors. Retrieve the cartridge, orient it properly, and place the cartridge in an empty
storage bin. (Do not try to place the cartridge in the picker.)
• Perform an inventory.
NOTE:
If the operator manually places a cartridge in an empty bin, he must then run an inventory so the
library records the position of the manually-placed cartridge.
A cartridge is in the picker at start-up, when a move command is requested, or
after a place command is executed
• If possible, initiate a Move Cartridge command from the picker to a storage slot using your applic-
ation software.
• If the problem continues, contact a field service engineer.
HP StorageWorks ESL E-Series Tape Library 75