HP 9100c Digital Sender series - Manual (Page 13)

EN Installing the software 11
Installation troubleshooting
Use the following table to help resolve error messages and common
problems encountered while installing software.
Uninstalling HP Digital Sender Link and HP
Address Book Manager
To uninstall the HP Digital Sender Link and the HP Address Book
Manager programs: Click Start, point to Programs, then HP 9100C,
and click Uninstall HP 9100C. Follow the instructions on the screen
to complete the uninstall.
Problem or message Description
The software did not install on
Windows 9x. All programs except Explorer and Systray should be closed before
installing software. Press C
TRL +A LT +D ELETE . If there are other
open programs, click one and click End Task. Repeat for each
other open program. Then, reinstall the software.
The computer cannot read the
installation compact disc. The correct drive might not have been specified. Check for the
proper drive letter. Often, it is D or E for the CD-ROM drive.
Check the compact disc for damage. Try using the compact disc
on another computer, or copy the compact disc folders to the hard
drive. Then, install from the hard drive.
“This machine has been configured by
your network administrator as a digital
sender server. The Link application
cannot work if this service is running.
To be able to receive scanned
documents directly on this PC, the
administrator must disable the digital
sender server. Do you want to
continue?” The computer on which you are trying to install the software has
the HP Digital Sender Service or the upgrade for the HP Network
ScanJet 5 scanner installed already. Contact the administrator
before proceeding.