Apple Macintosh 6500 - Manual (Page 153)

Solving printer problems
The following suggestions should work for all printers. (Note: Also refer to
the manual that came with the printer.)
m Make sure that the printer driver for your printer is turned on in the
Extensions Manager control panel (in the Control Panels folder, available
in the Apple [K] menu). To find out the name of the printer driver—for
example, LaserWriter—refer to the documentation that came with your
printer. The printer driver should appear in the Extensions list and have a
checkmark beside it. (Click to put a checkmark beside it, and then restart
your computer.)
m Check your printer settings in the Chooser (available in the Apple [K]
menu), making sure you have selected the correct printer. If you are using a
printer that is shared by other computer users (a printer on a local
network), make sure that AppleTalk (in the lower-right corner of the
Chooser) is active. If you are using your own printer (a serial printer
connected to your computer), make sure that AppleTalk is inactive.
m Turn off the computer and printer and check the printer cable connections.
m If none of these suggestions solves the problem, you may need to reinstall
the printer driver that came with your printer. Refer to the manual that
came with your printer.
Note: If you have an Apple printer, you need to determine which printer
driver to reinstall—the one that came on a floppy disk with your printer or
the driver that comes on the system software CD-ROM disc (both drivers
must have identical names). You should install the driver that has the most
recent date. You can see the date of a driver file by inserting its disk and
choosing to view its contents by Name (select “by Name” from the View
menu). To install the printer driver from the CD-ROM disc, drag it to the
System Folder on your hard disk and then click OK. To install the printer
driver that came on a floppy disk with your printer, refer to the manuals that
came with the printer for instructions.
153 Troubleshooting