Apple Macintosh 6500 - Manual (Page 123)

Take your time
When you see an error message, you don’t have to take action immediately.
The message stays on the screen until you click the OK (or Restart) button or
turn off the Macintosh.
To help diagnose and correct the problem, follow the suggestions in this
subsection. Gather as much information on the situation as you can. Then
follow the instructions in the next subsection, “Start Over by Restarting
Your Computer.”
m Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen. List the application programs you
were using and the names of any items you know have been added to the
System Folder since the system software was installed. This information
will help a service person diagnose the problem. (It is helpful to keep a
printed copy of the items in your System Folder. For instructions on
printing the contents of a folder, see the “Printing” topic area of Macintosh
Guide (or Mac OS Guide), available in the Guide [h] menu.)
m Check the screen for any clues. Is a menu selected? What applications and
document icons are open? Note anything else that seems relevant.
m If you were typing text and were not able to save it before the problem
occurred, you can write down the parts of the text still visible on the
screen so that some of your work will be easy to replace.
m Ask other Macintosh users about the problem you’re having; they may have
a solution for it.
If you need repair service, consult the service and support information that
came with your computer for instructions on how to contact an Apple-
authorized service provider or Apple for assistance.
If you know the problem is with an application not published by Apple, call the
application’s publisher. Click the Phone Numbers button in the Service/Support
area of the Launcher to get a software publisher’s phone number.
123 Troubleshooting