Extron Electronics IPI 200 Series User Guide - Manual (Page 48)

HelpDesk Software, cont’d
IPI 100 and IPI 200 Series • HelpDesk Software 5-14
4. None of the PCs can be set to Server Mode:
a. Under the Tools menu, click on Preferences. The Preferences box opens.
b. Click the Forwarding tab.
c. Uncheck the Mode box. This box is left unchecked by default.
d. If necessary, shut down and restart the IP Intercom HelpDesk program.
Setting up one PC as a server
All PCs (the server and the help desks) must be running the IP Intercom HelpDesk
software.
1.
The server PC and all HelpDesk PCs must have all available intercoms on their
intercom list.
a. On the computer that has been designated the server, add all intercoms to
the server’s intercom list.
b. In the File menu, click on Save or Save As... to save the .xml
configuration project file.
c. On each help desk computer, in the file drop‑down menu, select Load
Project . Load the project file saved is step 1b onto the help desk PC.
2. All intercoms must be linked to the server’s IP address:
a. Select an intercom in the intercom list.
b. In the Button IP assignments pane, enter the server PC’s IP address or
select it from the dropdown list.
c. Click Apply.
d. Repeat steps a-c until all intercoms have been linked to the server.
3. The server PC must have a list of all client HelpDesks. The first name on the
list will be the server’s first choice HelpDesk. If the first PC is busy, the next
call will be passed to the second PC on the list. If all HelpDesks are busy, any
new incoming call will hear a pre‑recorded .wav file. This pre‑recorded .wav
file will usually inform the caller that all help desks are busy and suggest
calling back later.
These are added as described in steps 3a to 3e on page 5‑13 .
4. All HelpDesks must be linked to the Server PC:
a. On each HelpDesk PC, open the HelpDesks window as described in step
3a on the previous page.
b. Add the name and IP address of the server PC in the text boxes at the
bottom of the window.
c. Click Add.
d. Click OK.