Extron Electronics IPI 200 Series User Guide - Manual (Page 36)

IPI 100 and IPI 200 Series • HelpDesk Software 5-2
HelpDesk Software
Introduction to the Software
The IP Intercom System requires a PC running the IP Intercom HelpDesk software
and an IP Intercom unit. The HelpDesk program (provided on the software
disk) has a management and monitoring application (the main screen) and a
configuration utility.
If an IPI 100 series unit is used, it must be linked to an MLC 226 IP controller. The
IPI 200 series are stand‑alone units that do not need to be connected to another
MediaLink device.
The PC, the IPI 200 series unit, and the MLC 226 IP, when used with an IPI 100
series unit, must all be connected to the Local Area Network (LAN) and each must
have a unique IP address. Consult with your IT department to ensure that IP
addresses have been correctly allocated.
Network and IT administrators should use information from the following white
papers, which can be found on the Extron Web site ( www.extron.com ), to ensure
optimal network configuration and compatibility for the IP Intercom system:
• IP Intercom Network Impact Statement
• IP Intercom Best Installation Practices
Extron recommends that the IP Intercoms and the HelpDesk be on the same LAN
with a static IP address and not be separated by a firewall. If the IP addresses are
on different subnets, it is best to set up a dedicated VLAN. If a firewall is required,
the following ports need to be open: UDP port 3121 (audio traffic), TCP telnet port
23 (control and status), UDP port 3122 (inter‑helpdesk communication), and UDP
ports 1230 and 1231 (auto discovery).
If you are using an IPI 100 series unit, linked to an MLC 226 IP controller, you must
configure the MLC for network communication before you can install and use the
intercom system software. For more information about configuring the MLC, see:
• “Software‑and Web Page‑based Setup and Control“ in the MLC 226 Series
User’s Manual
• The Global Configurator Help File (automatically downloaded and installed
along with the Global Configurator software)
System Requirements
Before installing the IP Intercom program, ensure that your computer system meets
the minimum requirements, which are shown on page 1‑5 .
Installing the Software
To install the IP Intercom software on the hard drive:
1. Locate and select the IPI Intercom software from the Extron Product Software
disk or the Extron Web site.
2. Click Install (Extron product software disk) or Download (Extron Web site) and
follow the on screen instructions to download and install the program.
The installation procedure:
• Creates and installs the files in a directory (C:\Program Files\Extron\IPI).
• Adds an IPI icon to the desktop
• Adds program shortcuts to the Start menu in a group named “Extron
Electronics”.
N Do not change or rename the directory where these files are installed.