Transferring two existing calls, Handling calls, John doe – AASTRA 6739i User Guide EN User Manual

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Handling Calls

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41-001317-05 REV01 – 06.2013

Transferring Two Existing Calls

The 6739i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example,
on your phone, there are two calls - Call on L1 and Call on L2. L1 is on hold. L2 has an active call in focus. You can perform
the following to transfer L2 to L1.

Completing a Transfer to a Contact in Phone Directory

Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can
navigate to the Directory screen where a new transfer key can be pressed to complete a blind transfer. There is no
change to start a consultative call.

When a directory entry is shown, a Transfer key can be pressed to trigger a blind transfer. The Transfer softkey has been
added to the contact card in the directory and will only appear if a transfer has been initiated. From this screen, by press-
ing Dial you can do a consultative transfer and by pressing Transfer you can complete a blind transfer.

To Transfer a Call to a Contact in the Phone Directory:

Press the

Key or the

Press the “Lines” key. The Line keys display on the screen.

Press L1 where the call is on hold.
L2 is transferred to L1.

Note:

The line softkey is greyed out.

Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

Press the

Key or the

. You should hear a dial tone as a second line opens up.

Press the Directory key and select a contact.

To complete a blind transfer, press the Transfer Key

again before the receiving end answers.

To complete a consultative transfer, press Dial to call the contact. Remain on the line to speak with Party
2 before pressing the Transfer key again to transfer Party 1 to Party 2.

To cancel the transfer, select Cancel on the display screen or press

Transfer