Handling calls, Placing a call on hold, Automatic hold – AASTRA 6739i User Guide EN User Manual

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Handling Calls

You can handle calls on the phone by placing calls on hold, transferring calls, or joining calls in a conference. You can use
the following method to perform these functions:

Placing a Call on Hold

You can place an active call on hold by pressing the Hold

key, or by pressing the

key. When you place

a call on hold, only your phone can retrieve the call.

To place a call on hold:

Automatic Hold

When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati-
cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on
hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press

to disconnect the call.

•

To place an active call on hold, you can press the

key or the

key.

•

To transfer a call, you can press the

key or the

key.

•

To place a call in conference, you can press the

key or the

key.

Each of these methods is described in the following paragraphs.

IP Phone UI

Connect to an active call (if not already connected).

Press the Hold

key on the phone or the

key on the screen.

The line/call appearance LED begins to flash slowly and the Message Waiting Indicator (MWI) flashes quickly. The
screen displays the information about the caller on hold and the picture ID (if this feature is enabled on your
phone). An incremental timer clocks the amount of time that the caller has been on hold.
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The
line/call appearance LED for the call on hold remains flashing to indicate that you are still connected.

Hold

Transfer

Conf

Hold

L1 John Smith 401

12 : 45pm

Mon Jan 1

Home

DND

404

Call Forward

406

Flash

Intercom

Paging

Park

Pickup

402

Hold

Conf

Mute

Transfer

00:45

Carol Dun
6006

Call is on
hold

Caller on hold

Timer that
indicates
length of time
that caller has
been on-hold

Call On Hold Screen