AASTRA 6739i User Guide EN - Manual (Page 105)

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41-001317-05 REV01 – 06.2013
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Directed Call Pickup/Group Call Pickup Softkey
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the IP Phone UI or the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP
softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press
the DCP softkey to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP
Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to
monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP
softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP
softkey, selects an extension from a list, and presses the Pickup softkey to answer the call.
You can configure a DCP softkey using the IP Phone UI or the Aastra Web UI.
6. To allow your phone to be available in the queue, press the Available key.
The following screen displays.
If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to
your IP phone. You must manually change the state to “Available” in order to start receiving calls.
7. To temporarily stop receiving calls, press the press the Unavailable key.
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically
changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an
auto-availability timer on your IP phone. Contact your System Administrator for more information.
8. To logout of the queue, press the Log Out key. The server no longer distributes phone calls to your IP phone.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor-
mation.
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