ZyXEL Communications ADSL VoIP IAD with 802.11g Wireless 2602HW Series - Manual (Page 421)

Prestige 2602HW Series User’s Guide
Chapter 44 Troubleshooting 421
44.6 Problems with Internet Access
44.7 Problems with the Password
Table 144 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to .
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
Chapter 23
on page 273 for details.
For wireless stations, check that both the Prestige and wireless station(s) are using
the same ESSID, channel, WEP keys (if WEP encryption is activated) and
authentication method.
Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 41 on page 399 (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 7 on page 109 (web configurator) or Chapter 28 on page 295 (SMT).
Contact your ISP.
Table 145 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to Section 2.1.2 on page 58 ). This restores all of
the factory defaults including the password.