Zebra Technologies XiII-Series - Manual (Page 75)

Symptom Diagnosis Action
Light vertical lines
approximately 0.005" wide
running through all labels.
Dirty printhead or ribbon
rollers.
Clean the printhead and/or
ribbon rollers. See page 52.
Light printing or no printing
on the left or right side of the
label.
Toggle pressure needs
adjustment.
See “Adjustments” on page
56.
Printhead angle needs
adjusting using the Wear
Plate adjustment
procedure.
Call a service technician.
Short printed lines at 45° to
label edge on left or right side
of label.
Too much toggle pressure. Reduce toggle pressure. See
“Adjustments” on page 56.
Misregistration and misprint
of 1 to 3 labels.
Media was pulled when
motor was not moving.
Recalibrate the printer.
In Rewind or Peel-Off
mode: printer was
calibrated without media
properly installed.
Load media correctly for
rewind or peel-off modes. See
“Rewind Mode Media
Loading” on page 11.
Truncated printing, no
printing, or Feed key operates
incorrectly while using
non-continuous media.
Label format is larger than
available memory.
Reduce the size of the format
or contact your sales
representative for information
on memory upgrades.
Label jam in rear area of
printhead.
Snap Plate needs cleaning. Call a service technician.
Missing characters or parts of
characters on the front panel
display screen.
Display screen may be
bad.
Run the Power-On Self Test. If
problem persists, call a service
technician.
Printed label feeds out and
then backfeeds immediately
to rest under the printhead.
Printer set for Cutter mode
with no Cutter installed.
Set correct print mode. See
“Selecting Print Mode” on
page 32.
Changes in configuration
parameter settings did not
take affect.
Parameters are set
incorrectly.
Enter the Configuration mode.
Set parameters correctly and
save permanently. Refer to
“Configuration and
Calibration”.
If problem continues, there
may be a problem with the
Main Logic Board.
Call a service technician.
Zebra
XiII-Series User’s Guide
63
75
H:...Xi2UsersGuideR2.vp
Fri Aug 07 10:36:38 1998
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