Zebra Technologies XiII-Series User Manual

Page 71

Troubleshooting and Diagnostics

This section contains troubleshooting charts used to localize and repair the
printer when faults occur. The procedures called out in the “Action” column
may be performed by the operator or by a service technician as indicated.

Table 6. Troubleshooting

Symptom

Diagnosis

Action

All lights light, but nothing

appears on the front panel

display.

Internal electronic failure.

Call a service technician.

All lights are on but the

display screen is not.

Possibility of bad EPROMs

(firmware)installed in

printer.

Restart printer. If symptom

persists call a service

technician.

Printer locks up when running

the Power-On Self Test.

Normally caused by some

hardware failure. Display

screen will describe the

cause.

Restart printer. If symptom

persists call a service

technician.

ERROR CONDITION
RIBBON OUT
Printer stops and Error light

flashes.

For thermal transfer mode:

Ribbon not loaded or

incorrectly loaded.
Ribbon Sensor not sensing

ribbon that is loaded

correctly.

Load ribbon correctly. See

Ribbon Loading on page 18.

Perform the Media and

Ribbon Sensor Calibration

on page 36.

WARNING
RIBBON IN
Error light flashes.

For direct thermal mode:
Ribbon is loaded.

Remove ribbon.

For thermal transfer mode:

Load ribbon and recalibrate

printer.
Make sure that the snap plate

is in place and clean.

Zebra

XiII-Series User’s Guide

H:...Xi2UsersGuideR2.vp

Fri Aug 07 10:36:37 1998

Color profile: Disabled

Composite Default screen