Zebra Technologies XiII-Series - Manual (Page 74)

Symptom Diagnosis Action
Long tracks of missing print
on several labels.
Wrinkled ribbon.
See “Wrinkled Ribbon” in this
table.
Printhead is dirty.
Clean the printhead. See page
52.
Print element is damaged. Call a service technician.
Fine gray lines on blank labels
at angles.
Wrinkled ribbon.
See “Wrinkled Ribbon” in this
table.
Wrinkled ribbon.
Ribbon fed through
machine incorrectly.
See “Ribbon Loading”
on page 18.
Incorrect darkness setting.
Set darkness to the lowest
setting possible for good print
quality. See “Setting the
Darkness” on page 32.
Incorrect printhead
pressure or balance.
Set the pressure to the
minimum needed. See
“Adjustments” on page 56.
Media not feeding
properly; it is “walking”
from side to side.
Make sure that the media is
snug by adjusting the Media
Guides.
Strip Plate needs adjusting.
Call a service technician.
Roller under Printhead
needs realigning.
Ribbon Supply tension
needs adjusting.
Printhead Shaft needs
adjusting using the Wear
Plate.
Printhead needs realigning
with Platen Roller.
Ribbon Take-Up tension
needs adjusting to the
minimum value.
Three-point mount for
Ribbon Supply Spindle
needs adjusting. (Not
applicable to the 220XiII
printer.)
Ribbon supply core
slipping; spindle blades
need adjusting.
62 Zebra
XiII-Series User’s Guide
74
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