Nortel Networks NN46120-104 User Manual

Page 169

netdirect_packet

169

For Linux and Mac (and Windows), is the Java applet
window displayed properly?

If an X is displayed in the Java applet window, check the Java
Console Window (select Java Console on the Tools menu).

Let the end-user log into the Portal again.

Make sure that the end-user allows ActiveX controls and
scripting of ActiveX controls (Windows only).

The warning dialogue might be hidden in the IE info field in XP
SP2.

When the end user has logged in and clicked on a Net Direct
link, is the Net Direct splash screen (progress bar) shown?

Notice any error message in the splash screen (progress bar)
and act accordingly.

On Windows, is the Nortel Net Direct icon visible on the
system tray (next to the clock bottom right)?

If the end user is using Windows, make sure Windows XP or
Windows 2000 and Internet Explorer 5.0 or later is used.

On Linux and Mac, is the message "Net Direct started"
displayed in the Net Direct Java applet window?

Verify that the maximum number of users for the license
currently loaded to the VPN Gateway has not been reached.

If required, user’s can be logged out from the VPN through the

/info/kick

command. To accommodate more users in the

VPN, you may have to purchase a license valid for a larger
number of users.

Ask the end-user to send (e.g. through e-mail) the Net Direct
error log file for inspection.

An error log file is written to the root of the System Drive if Net
Direct cannot be activated. On Windows, the usual location
/name is

C:\Documents and Settings\\Local

Settings\Temp\NetDirectError.log

. On Linux and

Macintosh, the

NetDirectError.log

file is created under

/tmp

on the client machine.

On Windows, when the end user double-clicks the Net Direct
icon in the system tray, what settings are shown?

Verify that the settings shown corresponds to the settings you
have made in the CLI/BBI. For example, the IP address used
should be from the IP pool.

On Linux and Mac, click the Advanced button in the Net
Direct Java applet window.

Nortel VPN Gateway

User Guide

NN46120-104

02.01

Standard

14 April 2008