Nortel Networks NN46120-104 User Manual

Page 168

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Troubleshooting the NVG

User Unable to Connect to the VPN Gateway
through the Net Direct Client

Start by verifying on your own PC that Net Direct works towards the same
VPN Gateway as the end-user’s device.

Then check the following in the specified order:

Step

Action

Is the user logged in to the Portal? Check in the CLI.

You can choose to limit the output of logged in users to a
particular VPN by providing the VPN number as a modifier
to the

users

command. To limit the output further, you can

also provide one or more initial letters of a user name, directly
followed by an asterisk (*).

>> Information# users 1 s*

If the user is not logged in, make sure the user can log into the
Portal at all. See

“A User Fails to Connect to the VPN” (page

163)

Is Net Direct enabled and configured correctly?

See the "Net Direct" chapter in the Application Guide for VPN for
instructions on how to enable Net Direct and how to configure
an IP pool.

Is the Net Direct link visible to the end-user on the Portal’s
Home tab?

If not, the user may belong to a group that does not have access
to the linkset where the Net Direct link is included. See the "Net
Direct" chapter in the Application Guide for VPN for instructions
on how to configure a Net Direct link and map the linkset to the
desired group.

For Windows, is the Net Direct ActiveX control present on
the end-user’s PC?

Let the end-user check the following: In Internet Explorer, on
the Tools menu, select Internet options. On the General tab,
Under Temporary Internet Files, click Settings. Click View
objects. Verify that the Net Direct control is installed and that
the version corresponds to the VPN Gateway ’s version.

If the ActiveX control cannot be started, Net Direct tries to start
the Java applet instead.

Nortel VPN Gateway

User Guide

NN46120-104

02.01

Standard

14 April 2008