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Troubleshooting the nvg – Nortel Networks NN46120-104 User Manual

Page 145

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145

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Troubleshooting the NVG

This chapter provides troubleshooting tips for the following problems:

Cannot connect to the Nortel VPN Gateway (NVG) through Telnet or
SSH, on

“Cannot Connect to VPN Gateway through Telnet or SSH”

(page 146)

.

Cannot add the VPN Gateway to an existing cluster, on

“Cannot Add

an NVG to a Cluster” (page 148)

.

Cannot contact the Management IP Address (MIP) on

“Cannot Contact

the MIP” (page 149)

.

The VPN Gateway stops responding, on

“The NVG Stops Responding”

(page 151)

.

A user password is lost, on .

An ASA 310-FIPS does not process any SSL traffic, on

“A User

Password is Lost” (page 152)

.

Resetting the HSM cards on the ASA 310-FIPS, on

“An ASA 310-FIPS

Stops Processing Traffic” (page 153)

.

An NVG cluster configuration needs to be reconstructed onto new
devices, on

“AnASA 310-FIPS Cluster Must be Reconstructed onto

New Devices” (page 158)

.

User fails to connect to the VPN, on

“A User Fails to Connect to the

VPN” (page 163)

.

User unable to connect to the VPN Gateway through the Net Direct
client, on

“User Unable to Connect to the VPN Gateway through the

Net Direct Client” (page 168)

.

Unable to download NetDirect from VPN server.

Cannot download the NetDirect Zipped file from client PC.

The chapter also provides a section on performing system diagnostics, on

“System Diagnostics” (page 172)

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Nortel VPN Gateway

User Guide

NN46120-104

02.01

Standard

14 April 2008

Copyright © 2007-2008 Nortel Networks

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