Grass Valley K2 Summit Client Service Manual Nov.23 2009 - Manual (Page 85)

12 October 2009 K2 Summit Production Client Service Manual 85
Operational problems
Operational problems
For the corrective actions in this section, refer to the K2 AppCenter User Manual for
detailed instructions.
Problem Possible Causes Corrective Actions
Moving video in AppCenter
does not operate. The K2 Summit Client is not
licensed for AppCenter Pro. Obtain an AppCenter Pro
license.
The VGA monitor resolution is
less than 1024x768x32. Configure VGA monitor
resolution. The resolution must
be at least 1024x768x32 to
support live video.
Another user is connected via
Remote Desktop. Restart AppCenter.
After restarting, a file
modification, configuration
setting, or other change is lost. The write filter is enabled. Disable the write filter, make the
change that you want to make
permanent, then enable the write
filter.
The K2 Summit Client is not
operating as expected in
relation to a setting displayed in
Configuration Manager. The setting was changed in
Configuration Manager but not
saved to the database. Verify the setting you want in
Configuration Manager and then
select OK. When prompted to
change the system settings,
select Yes.
AppCenter displays different
buttons than those expected. Assignable buttons have been
changed. Assign buttons to the interface as
desired.
A clip does not play, even
though other clips play on the
same channel. The clip does not match current
K2 Summit Client settings or the
clip is corrupt. If the clip appears grayed-out it
means it doesn’t match current
settings. Check the clip’s
properties and verify they are
correct for the video standard,
compression, and other current
settings. Compare properties
with those of a clip that plays
correctly. If properties are
correct the clip is corrupt. Delete
and re-record the clip.
The K2 system is not licensed for
the format of the clip Verify licensing
A clip can not be edited. The clip is locked. Unlock the clip.
Can’t rename a clip or modify
mark-in/mark-out points The clip loaded or playing is still
being recorded. In this case,
“Read-Only” is displayed in the
StatusBar. Wait until recording is complete.
Cannot load and play a list. The list contains invalid clips. Check format, licensing, and
security setting of the clips in the
list.