Grass Valley K2 Summit Client Service Manual Nov.23 2009 - Manual (Page 49)

12 October 2009 K2 Summit Production Client Service Manual 49
Exporting log files
Files in directories that exist on the CompactFlash can be created. New directories
cannot be created. You cannot commit deletions of files.
5. Click Commit .
6. Click OK .
Exporting log files
The procedures in this section describe how to export log files from the K2 Summit
Client. The log files can include the following:
• All applications messages
• The Windows Event Log
• Logs from the media database
• Dr. Watson messages.
The exported log files are combined in a ZIP file. The ZIP file can be sent to Grass
Valley product support where they can analyze the logs to determine the operational
status of your K2 Summit Client.
NOTE: ExportLog does not export StatusPane messages. To capture StatusPane
messages, refer to the
“Copying StatusPane messages to the clip board” on page 45 .
When you export the log zip file, you must either export it to a location that is not
protected by the K2 Summit Client write filter, or else disable the write filter before
exporting.
Use one of the following procedures to export the logs.
Exporting log files from AppCenter workstation
1. In AppCenter workstation click System | Export Log . The Export Log dialog box
opens.
2. Click the Logs tab.